FIFA 22 - Help & Support

FIFA 22 Help

EA help and support service is available for FIFA 22 game. This service is accessible 24/7 online through EA website as live chat and messaging as well as on Twitter.

To contact EA Help directly, go to ea.help.com/en/fifa/fifa-22

You can contact EA Help on Twitter at twitter.com/eahelp

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Comments 117

Why do they award an own goal to the opponent even when the ball was directed towards the net. Doesn’t make any sense
Banners & flags on creative club mode not appearing same as your color club it’s only white and they always appear in an important games. And give us more jerseys and sponsors.
Why are low grade players getting everything, why does putting in more effort lose you games?! Why being the better player puts you in a disadvantage, why….. I will try my best to promote against this game, I promise, everyday the same BS I literally look superior in every game, with a clear advantage of skill and performance, it’s not right you guys keep putting stress on purpose like if you guys didn’t knew exactly what your doing, it’s not right that I keep putting in time, I wish I could get my money back, that’s what pisses me off the most, you guys don’t deserve anyones money and support, terrible…. Just terrible!
There is no point mastering the game. You’re exactly right - you get punished for being good. Your team suddenly has bad touches, your through balls don’t go where you want, you lose every 50-50 ball, your goalie can’t catch a simple shot, you go offside more, your striker can’t score into a half open net, your defence stop defending, one defence man will keep the other team onside by running deep into your zone, if you get up by 2 goals - undoubtedly you will go down 3-2. It’s completely fixed. Very upsetting.
I get 85+ pack with token icon swap but
In my pack 20 item and 25 rares??????
I need this pack plz help
I bought over 500 euros on fifa points and my kid make a mistake to transfer 500k coins and now is over 4 months banded can you pls make me my account back to normal thxx
EA in my opinion are the biggest scum gaming company out there don't care about your costumers. FIFA big example money money money!!! I actually hope you f*** choke on it you money grabbing f***. Your packs wow we all know they are a scam. The gameplay online f*** terrible. How about you dont script the games let the players you know play against each other instead off one person that can't do s*** in his team can't pass the ball can't run past players even know you know your 94 pace striker is quicker than his 77 pace CB but no no he will keep up all the time. So let me have a big guess what you are doing. So career mode no issues with gameplay Volta football no issues be a pro no issues which by the way Volta and be are both online and no issues. Just seems to be ultimate team the platform you make the most money off online. So yea scripted games is that for to piss people enough of about there team they think they need new player so they start packs which we all know are scam. EA have a deep look in the mirror all of you at the same and on the count of 3. 1.2.3 all say we are all a bunch of low life f*** and have no life
i agree
Why am i punished by getting only about 200 coins when i make a kid rage quit afer 10 fifa minutes when i go up 3-0. why am i not rewarded by the normal 500-600 coins.
i agree
Declan Sanderson
Apr 21, 2022 • 9:19 pm
What is the point in these comments realistically? No one ever looks at them. On Ultimate Team I’m fed up of scripted gameplay & why does every time I get the ball the connection starts to fail? Like surely if it’s bad connection it would fail for them too? Almost as if it’s scripted it’s like make the gameplay fair then you might have more people playing the game & actually paying money to buy it then you’ll make more, like why does it have to be scripted surely it should be fair.
And everytime a special card shoots it doesn’t always have to go in just because it’s Ronaldo, Ronaldo doesn’t score all the time, made it so realistic on FUT and I can’t do a single thing about it which isn’t fair. FIX THE GAME
It’s says my device is banned I don’t know what to todo
Mohammad Nasir Ahmed
Apr 9, 2022 • 9:19 pm
sir, i have been apply for fifa volunteer job my id 1548045 still not yet respond kindly let me know i will be so kind of you
I’ve still not received my player
My account has been hacked and I take ban from transfer market because the hacker sent coins from my account so like this fifa killed me and why they give me ban I really hate fifa and I want compensate for this
Marko Vukicevic
Mar 15, 2022 • 7:24 pm
Ultimate team is a joke with connection. I'm playing Champions and every time, and I mean every time it drops me in the middle of the game and always when I'm winning and says I lost connection with servers. Every single time!
I play this game a lot. EA is really taking advantage of people who are buying this game expecting a clean gaming experience.

The ultimate team packs give you mainly players you already have, squad battles aren’t saving progress, terrible connectivity/ function with servers.

I highly recommend not buying any additional packs for this game. Highly disappointed EA.
Ea sports it's really bad . You guys need to sort your bloody game play out. I am having so many connectivity issues with game play, I was playing fut Champs for top 100 and I was winning until ea servers started scripting and the connection went bad I ended up losing cause of bad game play. I mean how am I supposed to reach top 100 with really bad game play like this, you lost me from on I am not supporting or buying any more from ea sports
Jeremy Vieweg
Mar 12, 2022 • 9:14 am
Yesterday, I made the Futbirthday Team 1 Pack with my Tokens but got a player from Team 2 ... Will there be any replacement?
Decklan Rafferty
Mar 11, 2022 • 8:16 pm
Hey there i have bought some fifa points have yet received them just wanted know whats going on with them?
Please give us an option to get rid of the Second Defender Switch Icon on PS5. Really do not need to see that green arrow above the 2nd player's head
why are you guys so biased ?
you preach fair game but there’s nothing fair about your stupid game, it’s useless and you guys are useless .
People are using cheats and mining players, its glaring and you guys see it and do nothing about it because you guys are stupid and have no sense of good, you guys are greedy and your greed will serve you well Stuoid people with a stupid game, fix your game you useless people

Sent from my iPhone
Jau
i hve quest silver saviour ---> 7/8 and i play up 20 games and cant do it plz fix this bug !!! the last one i take one goal 100% finesse and server down plz i cant
It's been 3 hole weeks now that I haven't received any of my rewards on division rivals or squad battles now I want yo know what is the hold up and what may be the resone why I haven't received any of my rewards
How do I upgrade my phone device to be able to play head to head matches I use Android
Just completed the Brahim Diaz player pick SBC and it won’t let me redeem it, saying there are server issues. That SBC wasn’t cheap so I hope they fix it soon. Completely cleared out my squad for that
My FIFA keeps on disconnecting from server at 1st half since last Updates 8 Feb 2022 please fix this issue early. Am gonna lose my matches at d opening of this season on Pro Clubs
I'm playing for weeks right now and I still have no acces to the transfermarket in the companion app can you please give me access thanks . PLEASE EA JUST GIVE ME THAT MF ACCESS
Bishal Shrestha
Feb 12, 2022 • 3:58 am
Hey FIFA .

Please check your bvb juliat brand ratings . And please correct his pace ... Is this real pace ... You make this 73 to 69 .. ... Please correct this


Thank you
It is too much to ask fifa to stop this bug of alowing on seasons mode when searching a team not picking same team as mine?
If i play with City the other gamer is having City, if i'm playing eith bayern, orher player is having bayern...psg with psg etc...
This must be considered as bug because it is not normal...this game should be realistic..if you play both teams being the same, is have nothing to do with real life...
william fallas
Feb 7, 2022 • 8:11 pm
HE JUGADO FIFA DESDE QUE TENGO MEMORIA PERO SIEMPRE DENOTO LO MISMO, NUNCA PERO NUNCA ME SALE NADA BUENO EN LOS SOBRES,PERO MIRO LOS YOUTUBER Y PRO QUE EN SUS CANALES FACILMENTE TIENEN JUGADORES QUE A CUALQUIER MORTAL NUNCA LE SALDRIA CREO QUE EA SPORTS ESTA PERDIENDO EL NORTE YNO ES JUSTO CON AQUEL QUE AÑO TRAS AÑO COMPRA SU JUEGO, CREO QUE MERECEMOS RESPETO Y JUSTICIA YA QUE NUESTRO DINERO NOS CUESTA Y NO TODOS PODEMOS SER YOUTUBER, USTEDES HABLAN DE FAIR PLAY PERO NO LO CUMPLEN Y TRAS DE PALOS DENIGRAN A LOSDEMAS CONTINENTES Y PAISES QUE NO SE ENCUENTRAN EN EUROPA, ESPERO QUE SEAN HONESTOS Y RECAPACITEN, AL FINAL NO ESPERO UNA RESPUESTA YA QUE NUNCA DAN LA CARA
Hvorfor får jeg ikke rewards efter ny rank?? altså ny sæson?
Hello,

I have around 45 minutes since I logged in first time in FIFA22->FUT
Played a game then I bought Candreva (special edition of 85 overall) with 12.000 coins.
I got an error on the game, game auto-closed and I've logged in again into the game.
Surprise, no Candreva in Transfers, no money on the account.
I got 31.000 coins and after that, those 12.000 were missing and again, NO PLAYER IN TRANSFERS!

To whom should I complain?

I spent 30 minutes trying to put this comment/ticket from PS itself.

1. Crappy user experience, put me to log in from the device as it was new.
(wtf? I had already an account linked to that device, it was best and nice to ask me for a password for that account and I can log in in 1 minute, not 10.)
2. No place to put a complain or a support ticket, it is hidden as f.
- none in the PS4 menu, none on the website, none on the "Support" section of the website, none in Footer of the website (crappy2)
3. What is with the auto-bid on some players? You watch the player and in the last 59 seconds, someone bids, EVERY F PLAYER? - I don't buy this kind of crap. (crappy3)
4. I am curious of answering time of my simple request: "Candreva 85 -> 12.000 coins <-- where is it?"
- will be crappy 4 or I will get a surprise?
why do i have to spend so much money on fifa points when your not even going to give NOTHING IN THE PACKSSSS ffs you give 1 2 walkouts after opening 20 packs let alone messi ronaldos or any icons
Worst game out there at the moment. I was 2-1 up in the third game of a FUT draft. I lost connection to my opponent and the outcome of the game was to be determined. Did not give me the win nor the loss. I took this on the chin, played a second game went 1-0 in 15th minute, same thing happens again. I went into another game and the game went right through, I won 4-1 and through to play my last game of fut draft. I went 0-1 down, within 30 seconds the same thing happens. I lost connection and the outcome was being determined. Only this time because I was losing I lost the game. Happened again when I entered another FUT draft in the first round. Wasted my points. Absolute shambles of a game. Just screams to me that the game is scripted.
I’ve spent 3 months on a player career doing well I get to the World Cup and it won’t let me play my last 16 game. It’s stuck on advance and I can’t play game the whole career is bugged it’s a joke
How about you guys change your dumb algorithm. Why is it Everytime I score 3 to 4 goals in a row.. you give the other online player like a boost and untouchable perk. It's not my fault they have all special cards and still can't win. Everytime my average team is giving special cards the business... It's automatically a handicap match, advantages, more boosts, and giving them every buck shot or generic passing. Change this unfair .

Also I'm sick of unpacking duplicates even though I'm winning matches upon matches just so you won't have to give me what I fn deserve
STEPHEN FARRELL
Jan 3, 2022 • 6:06 pm
Please EA on the next release put celebrations and goal replays as a option,this is the biggest waste of time and I would prefer to play people who think the same
fifa 22 is like all other fifa is not real football but is how make more skill amazing will be if ea stapo it and let ppl play real foot ball where max u do 1 skill per action not 10 in one action and who use just skill is not real strong is just playing yogabonito is not football!!! fix it and this game will be better
Why don't u fix ur faul system if I faul someone it's direktly yellow or red but when the opponent does it nothing happens or when I try to dribble the player ist stuck.

Please fix this stuff its annoying
Marco Ferreira
Nov 29, 2021 • 1:47 pm
Hello,

I’m not receiving the email code verification. I try to generate 10 since friday, I never receive the email and it’s not on junk email. Anyone can help me?
I have no response from EA people.

Thank you
Hallo
Warum kann ich nicht online spielen
Sitze vor grauen Bildschirm Minuten lang
und dann kommt das ich mich anmelden soll
Kann aber nix eingeben habe jetzt das Spiel mehrfach gelöscht und neu installiert wo ran kann da liegen
Hallo habe mir fifa 22 auf cd gekauft und installiert es ist auch zu 100%
Kann aber nicht online spielen
Sitze Minuten lang vor ein grauen Bild
Dann kommt ich soll mich anmelden bei mein ea Konto aber da geht nix ich kann nix eingeben warum
Get through to fut champions get all the way to 44points and all I get is bad 78 rated players wats the point
Do not buy the new promo packs looking for the new addidas cards its a joke I spent money on fifa points to unlock 15 packs and got nothing but bad cards..disgraceful
Fix fekir face everyone play fekir and his face is from the school
Public Co - Op Matchmaking has been unavailable since the game has been released! This is blocking 100% Completion and today’s update removed the mode again and not even faded out. When is this going to be available to play on FIFA 22?
Hey, this is sucks!
I played career mode, and when I want to load the game, my saved game lost, so whats the point saving game if FIFA 2022 just erase my saved game? I saved it 3 times with 3 different name, there is no way it is my mistake, all saved data gone, so suck!
I spent lot of time to build team, but cant even load the game, this is big mistake, very sad!
When playing ultimate team and a player forfeits the game, Surely that should still go down as a win even if you are drawing or losing right?
I have been playing online recently and a lot of the players I play against are rage quitting after going behind by 2 or 3 goals, but I am not registering the win.

Can you please advise what is going on and how to resolve this issue ? I am playing on Xbox serie s and I live in France.
Hi
Ea plz can you unbanned me plz plz ea i will follow you rules plz ea plz ea
Please fix PC version of the game. It is unplayable eversince the TOTW4 drop. I have to wait 20 seconds between screens and also have to wait 10-20 seconds whenever I try to sell or bid player. This is unacceptable. Thank you.
I go transfer banned for trading on fifa22 any tips to access my transfer market again?
Hello, I was not given the red pik courier prizes. What should I do?
I was banned in vain .. I bought 7 players with their normal prices ..why did I get money? I pay every month in vain I can't play normally because of the lag ..and you ban my account in vain ..you take my money in vain you don't do anything ..if you don't withdraw my money..I want money back

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