FIFA 23 - Help & Support

FIFA 23 Help

EA help and support service is available for FIFA 23 game. This service is accessible 24/7 online through EA website as live chat and messaging as well as on Twitter.

To contact EA Help directly, go to ea.help.com/en/fifa/fifa-23

You can contact EA Help on Twitter at twitter.com/eahelp

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Comments 81

get fifa 23 felix now it playing up
My 5000 xp is gon as well I so pisst at this game
I'm currently getting an error in fifa23(PS5) ultimate team > squad battle which are the following error message below.
Error massage: error while creating game session..

And I'm also getting another error in ultimate team > store
When i try to open my pack i'm getting this message "currently there's a problem in the store please try again later"

I'm a Korean user and i would like to ask for your support to resolve two issues above.
I have this problem too
Sep 13, 2023 • 11:36 am
hello there is a problem with my game I cant Quick sell anyone and I cant play or do sbc s what should I do if I do an sbc it jumping out of the game
I opened an 85x10 and your servers shut down and I lost 99 Mbappe and I can restore him. And I really want him back so can you please help me
fifa 23 pro clubs I know its rigged and whatever it's called but this is ridiculous who ever created pro clubs check that head of yours .game doesn't make any sense they keep adding things the opponents have the legendary bots .we have regular bots they don't attack its easy for the opponents u guys disrespect the best sport in the world .
I want to change my email on EA ID but do not have access to the email that EA ID is using. Is there a way to change my email to a new email without accessing the email I don’t have?
my opponent scored an offside goal but I counted and my player didn't get a yellow card but I got a 2nd yellow, why?
I want to change my EA ID email but do not have access to the current one it’s using. Is there a way to change my current email to a new email without accessing the email that I don’t have.
My xp is gone I was level 31
I'm piist.

Can I have it back piz
vinicius-rivoiro
Aug 12, 2023 • 2:28 am
I created all the Palmeiras players but they disappeared
i make the kounde sbc . on my mobile phone on my holliday .
now i am back and there is no kound in my club
Was winning a game on futties Cup last game and 1 win away from getting lemar got disconnected from ea server so lost the game nit first time that's happend but annoyed as nearly had the player and pack what can be done about this
I can't get in to my objectives
Jose Bohorquez
Aug 14, 2023 • 6:37 pm
I have problems with my draft futties goal, I already completed the 12 games and I did not receive the win 10 reward (player Delaney) and win 12 nor the group prize (Gakpo) my user is ccie_matias
I have an issue with the game. It's been two days that I can't change anything during the game I can't change players or the formation.
How is it possible to defend in seasons online play on Nintendo switch? Opponent always steals ball without tackling
I completed 82+100 players but I didn't get any pack. I'm getting crazy, I gave all my players the most of them rate was 92 or 90
I didn’t receive the Roberto loan icon pack or free 85 times 10 in the web app
I logged on to fifa and I didn't get my free Roberto carlos pack. I am wondering if and how I am able to claim it
I just purched a packige with 150 players. While I opened pack and claimed players. Game crashed, now i do not have those players in my club. I checked everything, even quicksell recover. Please let me know what i can do. I bhought packige with fifa points.
Vinícius Ferreira
Aug 15, 2023 • 9:47 am
The same thing happen to me, please, help me
Iam playing Fut Champs and it kicks me all the time. its not from the internet or anything, anything is working fine, please reward me back
Gordon Devine
Jul 14, 2023 • 8:01 pm
I just finished the tots or tots moments upgrade and packed a conmebol libertadores Sergio romero so clearly not the card that I was supposed to get, what can I do to fix this
I have gotten about 5-10 packs on fifa 23 but none of them have come up in the store and I’m just wondering if there is any way I can get my packs because I had some pretty good packs and I am a little frustrated that I haven’t gotten them
Enrique farrugia
Jul 16, 2023 • 2:04 am
I opened a tots or tots moments pack and got a 79 rated
So I did one of the ronhaldino squads which was supposed to give xp but I didn’t receive any xp
Gacsal István
Sep 19, 2023 • 3:19 pm
Vettem egy playstation 5. Kaptam hozzá egy fifa 23 két kódot. Amit egyébként nem nagyon értek hogy miért kettő. Az egyik fifa 23 full game voucher, a másik fifa 23 ultimate team voucher. Amiket gondolom be lehetne váltani, de egyszerűen nem fogadja el se a ps5-n, se telefonon, egyik kódot sem. Mi lehet a gond? Mit lehetne csinálni, hogy jó legyen? Csak mert 11-12 ezer forint értékű játékról van szó.
EA I bought some players on my transfer target and for some reason I didn’t receive them
For the 200k Brazilian Portuguese language many people has received ultimate picks where I only have received loan picks. I am very unhappy with this because I've had to wait a month for this. Please fix this now
EA I just done the 85x7 and it said I have completed it I went into the store and it wasn't there, I checked my club to see if there's anything different and the only thing was that all the cards I put into the SBC were gone and I didnt get my rewards

Please get back to me and add the pack on my account or do something to fix this ,thank you
hello fifa mobile/ EA, I want my Facebook account back because my Facebook account was overwritten and deleted I hope you can help me to restore my account
Mohamed Hesham
Jul 2, 2023 • 11:55 am
i bought EA Play yesterday and didn’t receive XP boost for fifa 23
Kicked me out of champs with 5 games to play and dint give me my rewards
Just wondering with the 92 plus tots/ shapeshifter pick will there be compensation as I was affected by it and got no moments
Same i did the 87 rated squad and it didnt give me it
Danilo Ferreira da Silva
Jun 21, 2023 • 8:09 pm
I have a problem with the new sbc 92+ on FIFA 23. I did the 87-Rated Squad and just after that, a message appears saying "This SBC is expired". I could not completed the SBC and I lost my players!
Alex Wilson-mayor
Jun 22, 2023 • 10:57 am
Same did the 87 and then sbc had gone, am I getting my players back or the full sbc??? Cheers
Same has happened to me lost all my fodda trying to contact them but im not having any look.
I too had the sand problem
Was in the middle of completing the 92+ shapeshifter player pick did the 87 squad then kicked me of the game and the spc is gone I’m not happy lots of players gone and nothing to show for it
I have not received the xp from the ea olay that i bought and i also bought a 15k pack in polski and it didnt say it were loans when do i recieve compensation also?
Please put some real work in to change the game. The AI is terrible. Players feel completely useless against high rated players in FUT (95+). Why is it so easy to do a bicycle kick? That move comes off once in a blue moon in real life. On kick off sometimes players can just run through whilst everyone is stuck in formation. And why the hell is there a 95 rated Harry Maguire striker. Just shows you how clueless this game is.
I never received my ea futplay xp.
I have ea access if you want to know.
I bought ea play and didn’t get my xp
Hello, I am on ps5 and have purchased ea play but I have not received my 3500 xx boost
I did the leauge 1 premium upgrade 3 times but i got no xp someone help PLEASE
I have not got my ea play xp
Hello, I am writing to you from Georgia. The platform is ps5. After the last update, the game was very fast. The players are not moving properly. This football weekend was worse than what I have played in Odessa. I am asking you to fix it and return the game that we played before. All of them are fast and this speed is transferred to unreal football. It loses its meaning if so. All the cards and games continued, I hope you will take them into account
when I pass to bloody Messi he can't even take a touch he hast to shoot. I thought his FIFA 23 card meant to have 98 shooting NO you make it f*** 2 fix this now because my friends agree with me.
Ea I opened a tots player pack tradable and got gold thomas muller
hi , i have high cpu and gpu usage only when i run fifa23 , my players feel so heavy i can barely move them, i have a rtx 3060 ti and i711700 , 16 gb ram wich is more than enough to run the game, can anyone help me with this because the game is unplayable. thanks
HI
My FIFA 23 crashes every time I connect to online services.
It is very irratating because I really want to play FIFA online but it keep crashing so if you can please find me a solution so I can play FIFA.
I am on Ps5 please help me.
thank you very much.
The game is absolutely shocking now, the game is finished ea are shit and won’t do anything no wonder you have lost your rights
Haytham Ahmed
May 11, 2023 • 5:31 pm
Me too i just play the ps4 version
I fixed it.. if you have more than 100 friends delete them down to below 100.. your welcome
Having the very same issue since I came online, iv uninstalled the game twice and sent numerous reports and still having the same issue as soon as I load onto menu screen it crashes and tells me to report the problem. Not sure what else I can do either are you still having this issue?
Anytime I connect to the online servers my fifa crashes I am on ps5
I spent $26.27 on fifa points to get a TOTS ELITE PACK and after I claimed my players from the pack an error message popped up. My 91 overall TEAM OF THE SEASON MOMENTS Reece James player card disappeared. I have tried using the fifa companion app to resolve the situation but the app does not work either. PLEASE HELP!!!
fifa 23 playing up get it working now
Hi my name is Galip. I was doing something down stairs and my little brother went on my PlayStation and
quick selled my tots Diaby. I was wondering if I can get him back even as a loan for 30 games. Please and thank you
Why for the last 4 times I have won 4 in arow have I just got are player pack and a basic gold pack. And the highest rated player I have had is an 81. Seem to me that the more you win the more your punished unless you use your credit card to play. Thought FIFA was ok. Now seems to be just a big con. What a waste
Hi there,

Just Finished Fut Champs rang V (51 points). But I received the wrong rewards. Just got two player picks with the 3 players to choose. Instead of 3 times 5. Didn't receive my premium totw pack either. Does Anybody know what to do? And how this problem can be solved?

Thank you in advance.
It’s team of the season, rewards have changed
My younger brother quick sold my 92 Tammy Abraham I have ran out of quick sell recovery’s and there’s 10 days untill it restores. Is there any other way for me to get it back
My 85+ player pick disappeared after I got it
Helio Domingues
Apr 15, 2023 • 10:53 am
Hi, i need support cause of fifa 23. i search in ea help site and i cant reach or contact ea. just a lot of bull shit about help and questions, but when i want contact and talk with ea support, doesnt existe, so i ask, this is ea fifa 23 support?
My 2 82 × 10 and 86×2 disappeared on my Dababy_aimbotyar account and I never even have logged in for the past two days and I open the companion app to find out they are not there
Hi i need support because when I put the password and the email it says me that I don't have a fifa 23 club please ea fifa 23
Hello I just bought ps plus to play division rivals. I cannot find division rivals I checked quickplay modes and kickoff
when i want to lanch the game there is some thing appers saying failure during update pls help
Benjamin Kaasgaard
Apr 12, 2023 • 10:12 pm
hallo im can not play fifa 23 the application encountered an unrecoverable error. Click ok to create a memony dump then please share it on our support site be time i try and start it come here
Fifa is so scripted it’s a joke of a game now . The game is embarrassing, shocking to play . Passes go different direction’s, goal keepers are a joke , second balls go to the team with better connection no matter what you do . EA should hide in shame with such a shambles of a game
hver gang jeg åbener mit fifa står der at jeg ikke har adgang og at spillet er downloaded til min pc af men af en anden bruger og jeg skal restarte EA appen eller log på en anden account
Id like to complqin about fifa 23 the game has been scriptimg against for the past 3 weeks and ive decided that i will no longer be purchesing fifa from here on in im sorry but whatever ea has done to the gane i dont understand thank you but youve lost a customer
I put gold Mbappa in sbc can I get It back like reset account from yesterday
The latest patch has made it impossible for me to play the game. Instead of just downloading the update, the EA app downloads the entire game once more. When it's almost done, "something went haywire" and I have to try again. Cleared the cache, uninstalled the game and the app, changed service to "run as admin" etc. all to no effect. This is frustrating to say the least!
Drazen Pendic
Apr 22, 2023 • 8:53 pm
When I play with FC Barcelona online in saisons, Lewandowski and Ter Stegen are always missing in the 2nd half. What's going on there?????
I put gold Mbappa in sbc can I get It back like reset account from yesterday
fifa 23 is going down
It says secure boot not enabled and it won't launch.
I have the same problem as well.
i dont know what to do about it

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